Delivery Policy

Delivery for Kulture Klash items

We offer shipping to most countries, costing £10.50 for each item. The price increases to £19 for a signed package. For our United Kingdom customers (excluding Northern Ireland),  We charge £5 for postage and delivery per clothing item, and postage on jewellery is free. Items are delivered within five working days. For a signed package, the postage rate increases by £1.60 and first-class postage increases by £0.50 as well.

We use Royal Mail for fast, efficient and safe delivery so you know your package is in good hands!

Delivery for The Enny Collection

We are committed to providing our customers with quality products and timely delivery. To ensure transparency and set clear expectations, we have established a standard delivery timeframe of three weeks for all orders. All Enny Collection pieces are made to order and shipped from Nigeria.

Details:

  1. Delivery Timeframe:
    • All orders placed through our online store will be delivered within a maximum of three weeks (21 calendar days) from the date of order confirmation.
    • This timeframe includes processing, packaging, and shipping of your order.
  2. Order Processing:
    • Once your order is confirmed, it will typically be processed within 2-3 business days.
    • You will receive a confirmation email with the estimated delivery date.
  3. Shipping Information:
    • After processing, your order will be shipped via our trusted delivery partners. You will receive a shipping confirmation email, including tracking information.
    • Delivery times may vary depending on your location, but we strive to ensure that all orders arrive within the three-week window.
  4. Delays:
    • While we aim to meet our delivery timeline, unforeseen circumstances such as weather disruptions, public holidays, or other logistical challenges may cause delays.
    • In the event of a delay, we will notify you promptly and work to resolve the issue as quickly as possible.
  5. International Orders:
    • For international orders, customs clearance may extend the delivery timeframe beyond three weeks. Any additional customs fees or delays are the responsibility of the customer.
  6. Customer Support:
    • If your order has not arrived within the expected timeframe, please contact our customer support team via the website, quoting your order number. We will assist in tracking your order and provide an updated delivery estimate.
  7. Satisfaction Guarantee:
    • Your satisfaction is our priority. If your order is significantly delayed beyond the three-week period without prior notification, you may be eligible for compensation or a refund.

Contact Information:

For any questions or concerns regarding our delivery policy, please reach out to our customer service team by linking this link, emailing contact@kultureklashclothing.com or contacting us on social media. We are here to assist you with any inquiries you may have.

Note: This policy is subject to change. Please refer to our website for the most current delivery information.

We appreciate your understanding and thank you for shopping with us!

Return Policy

At Kulture Klash Clothing, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return process.

Return Eligibility:

  • Return Period: You have 30 days from the date of delivery to initiate a return. Items must be shipped back to us within this 30-day window.
  • Condition: Items must be returned in their original condition, unworn, unwashed, and with all tags attached. Items that are damaged, altered, or show signs of wear will not be accepted.
  • Non-Returnable Items: Certain items are final sale and cannot be returned. These include:
    • Intimate apparel (e.g., lingerie, swimwear)
    • Clearance or sale items
    • Customized or personalized products
    • Gift cards

How to Initiate a Return:

  1. Contact Us: Email our customer service team at [customer service email] or visit our Returns Center on our website to request a return authorization. Please include your order number and reason for return.
  2. Return Shipping: Once your return is approved, we will provide you with a prepaid return shipping label. Simply print the label, attach it to your package, and drop it off at the nearest shipping location.
  3. Packaging: Please ensure that the items are securely packed to prevent damage during transit. If possible, use the original packaging.

Defective or Incorrect Items:

  • If you received a defective or incorrect item, please contact our customer service team immediately. We will arrange for a replacement or refund, and cover all associated shipping costs.

International Returns:

  • For international orders, customers are responsible for return shipping costs. Please contact our customer service team for instructions on how to return your items from outside the United States.

Refund Process:

  • Inspection: Once we receive your returned item(s), we will inspect them to ensure they meet our return criteria. This process typically takes 3-5 business days.
  • Refund Method: Refunds will be issued to the original payment method used at checkout. Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution.
  • Shipping Costs: Original shipping fees are non-refundable. If you received free shipping on your order, a shipping fee may be deducted from your refund.

Contact Us:

If you have any questions or need assistance with your return, please don’t hesitate to reach out to our customer service team at contact@kultureklashclothing.com or by clicking this link. We’re here to help!

Thank you for shopping with Kulture Klash Clothing, and we look forward to serving you again!

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